Shipping policy
Shipping Policy
Shipping Destination
NOMA Cosmetics currently ships within Germany only.
At this time, we do not offer international shipping. We may expand to additional countries in the future.
Processing Time
Orders are processed within 1–2 business days after payment has been successfully received.
Orders placed on weekends or public holidays will be processed on the next business day.
During product launches, promotions, or periods of high order volume, processing times may be slightly longer.
Shipping Method
All orders are shipped with DHL and include shipment tracking where available.
Once your order has been dispatched, you will receive a shipping confirmation email with your tracking information.
Delivery Time
Estimated delivery within Germany is:
2–4 business days
Please note that delivery times are estimates and may vary due to factors outside our control, including weather conditions, carrier delays, or public holidays.
Shipping Costs
Shipping costs are displayed during checkout before payment is completed.
Incorrect Shipping Information
Please ensure your shipping address is accurate before completing your order.
NOMA Cosmetics is not responsible for delays or additional shipping costs resulting from incorrect or incomplete delivery information provided by the customer.
Lost or Delayed Shipments
If your order has not arrived within the expected delivery timeframe, please contact us at support@nomacosmetics.com.
We will work with DHL to investigate the shipment and help resolve the issue as quickly as possible.
Damaged Parcels
If your package arrives damaged, please contact us within 48 hours of delivery and include:
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Your order number
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Photos of the damaged packaging
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Photos of the damaged product(s)
This allows us to assess the issue and arrange an appropriate solution.
Contact
If you have any questions regarding shipping, please contact us at:
Email: support@nomacosmetics.com